Front Desk Agent

700 calls a day. You're missing half.

Your front desk is overwhelmed. Patients hang up. Staff burns out. Revenue walks out the door. Your AI front desk agent answers every call — schedules, triages, handles refills — and never puts anyone on hold.

Book a Demo
Incoming: (512) 555-0187
Connected
Agent
Good morning, Riverside Family Medicine. How can I help you today?
Patient
Hi, I need to schedule a follow-up with Dr. Patel. She said to come back in two weeks.
Agent
Of course. I have Dr. Patel available next Thursday at 10:15am or Friday at 2:30pm. Which works better for you?
Patient
Thursday works. Can you also refill my metformin while I'm on the line?
Agent
Absolutely. I'll send the refill request to your pharmacy now and confirm your Thursday appointment. You'll get a text confirmation in a moment.
Duration: 1m 42s✓ Appointment booked · Refill sent

The numbers your front desk won't tell you.

42%
Calls missed during business hours. Not after-hours. During your busiest hours.
85%
Patients who won't call back. They call the practice down the street.
$500K
Lost revenue from missed calls. Every missed call compounds.

What a Monday morning actually looks like.

Your front desk staff aren't lazy. They're drowning.

7:45 AM
14 voicemails from the weekend. Half are refill requests with missing information.
8:02 AM
Phones start ringing. 3 lines lit up simultaneously. One person is at the window.
8:15 AM
Patient on hold for 4 minutes. Hangs up. Calls competitor. You'll never know.
9:30 AM
Staff realizes yesterday's no-show wasn't called. No time to do outreach now.
12:00 PM
Lunch coverage. One person at the desk. 30% of midday calls go unanswered.
With AlignBridge
Every call answered instantly. Voicemails processed overnight. No-shows auto-rescheduled. Staff focuses on patients in the room.

What the agent handles.

Not "in the future." Not "with custom configuration." Out of the box, from the first call.

Appointment Scheduling

Books, reschedules, and cancels appointments. Knows your providers' availability.

Prescription Refills

Takes refill requests with full medication details. Routes to pharmacy. No missing information.

Insurance Questions

Answers coverage questions, verifies plan details, explains co-pays.

Urgency Triage

Identifies urgent vs routine calls. Routes emergencies to on-call staff immediately.

Patient Intake

Collects demographics, insurance info, and medical history over the phone before the visit.

After-Hours Coverage

Handles calls 24/7. Schedules for the next morning. Routes true emergencies.

Overflow Handling

When all lines are busy, the agent picks up instantly. No hold music. No "your call is important."

Smart Routing

Knows when a human is needed. Transfers with full context — the patient never repeats themselves.

The same clinic. Different front desk.

Based on real performance data from clinics our size.

42% missed
<1%
Calls missed
6+ min hold
0 sec
Average hold time
0% after-hours
100%
After-hours coverage
18 months
∞
Tenure

Your front desk is overwhelmed.
Fix it this week.

15-minute demo. See how your clinic sounds when every call gets answered.

Book a Demo